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Terms and conditions

Our commitment is to provide quality services within Peru so we recommend you to read our terms and conditions of service.

RESERVATIONS:

At the time of booking, you expressly confirm to know and accept our reservation, payment, liability and cancellation policies.

Reservations must be made well in advance. In this way it will be possible to book airline tickets, hotels and services that will be necessary for you to have a pleasant stay in our country.

The reservation is considered confirmed when the corresponding 60% payment is made and the difference must be paid 5 days before the scheduled tour.

All reservations must be confirmed in writing and/or through our web page.

Reservations for services must be made through our commercial channels: 

e-mail: reservas@maochitravel.com

Whatsapp: 974312663

In case of foreign students must be duly accredited as such (subject to student regulations).

Customers must have a valid passport to enter our country. Your passport must be valid for 6 months from the date of entry to Peru.

All reservations must include the following information of the client or group:

-Full names and surnames

- Nationality

-Passport or Identity Card number.

-Date of birth.

-Dietary restrictions (allergies, intolerance to certain products, vegans, vegetarians, etc.) if any.

-Airline reservation code in case the passenger makes the reservation on his/her own or through an external organization.

RATES:

Rates quoted will remain in effect as long as they have been booked and confirmed at the time.

Our rates are expressed in US dollars (USD) and soles.

For the payment of your reservation, we accept Visa and MasterCard credit/debit cards. If you do not have any of these cards, you can also pay by bank transfer or deposit, MAOCHI does not assume the extra charges generated by these transfers.

Discounted rates for children will apply according to the age of the child and the service contracted.

Payment methods

We accept payments virtually and in our physical business premises with the following cards: Visa, Mastercard, American Express.

We also accept payments through Wester Union agents and Deposits through Bank Transfer.

CANCELLATION POLICY

Please take into account our definition of group size:

-Individual or FIT's: Up to 7 people.

-Group: 8 or more people.

In case of cancellation by the client more than 40 days prior to departure for a private trip, and more than 60 days prior to departure for a group trip, the full deposit paid will be refunded, less USD 25.00 administration fee per person (bank fees per transaction will also be assumed by the client).

In case of cancellation by the client between 40 and 21 days prior to departure for a private trip, and between 59 and 31 days prior to departure for a group trip, MAOCHI will reimburse 70% of the total value of the service (bank transaction fees will be borne by the client).

In case of cancellation by the client between 20 and 10 days before departure for a private trip, and between 30 and 15 days before departure for a group trip, MAOCHI will reimburse 50% of the total value of the service (bank transactions will be assumed by the client).

In case of cancellation by the client between 9 and 3 days before departure for a private trip, and between 14 and 3 days before departure for a group trip, MAOCHI will reimburse 30% of the total value of the service (bank transactions will be assumed by the client).

In case of cancellation by the client less than 2 days before departure, there will be no option for reimbursement. In case of flight delay, we will provide the facilities to continue with the travel program, however, the extra charges generated by transportation, food, lodging, etc., will be assumed by the client. These will be borne by the client.

Cancellations and refund requests must be made via e-mail by the person who made the reservation. The request will be answered within working days.

If the services contracted with MAOCHI include hotel reservations and the trip is cancelled by the client. Refunds, changes and/or penalties are subject to hotel policies.

The no-show of the client to the scheduled service will result in the total loss of the contracted service without the right to any refund.

Likewise, the cancellation or withdrawal of the contracted service(s) during the trip will not be entitled to any refund.

Some services may be interrupted or cancelled due to weather conditions. In this case, no refund will be granted as a result of these interruptions or cancellations beyond our control.

DISCLAIMER OF LIABILITY

You release MAOCHI from any liability for any failure or default on the part of the airlines.

MAOCHI shall not be liable and you release this site from all liability with respect to:

The veracity of the photographs shown on the website, as they are only representative and do not guarantee that upon arrival everything will be exactly as they are appreciated and/or described on the site.

The category of stars assigned to the hotels and services, as these are based on the interpretation of MAOCHI and / or service providers; And may differ from the categories reported elsewhere.

The descriptions of the various services promoted are updated by MAOCHI constantly and to the best of its knowledge and belief, but do not guarantee that everything will be exactly as it was upon arrival.

Any kind of omission on your part in not being able to obtain the required documentation for your trip, passports, visas, certificates...

Failure of any kind on your part to follow travel instructions including, but not limited to, airport departure times, check-in and check-out times and dates at hotels.

The terms and conditions and/or policies of direct service providers. MAOCHI will not assume any responsibility and you release this agency from all liability, as well as from all claims, costs, expenses or losses you may suffer; Including any personal or third party injuries, accidents or death, damage to personal effects, loss of enjoyment, anger, disappointment, anguish or frustration, whether mental or physical.

Despite the constant updating of the website, there is a possibility that the validity of some prices may have expired or come from erroneous information, in case the correct price is lower than the quoted amount, MAOCHI will apply the lower amount.

Destinations

Cusco

Lima

Puno

Arequipa

Ica

Resources

Mission and vision

Privacy Policy

Terms & Conditions

Contact us

@maochitravel

983097911 - Emergency: 974312663 - 974711135

reservas@maochitravel.com

Urb. Ramiro Prialé E-9, Santiago
Cusco - Perú

MAOCHITRAVEL.COM © 2024

Destinations

Cusco

Lima

Puno

Arequipa

Ica

Resources

Mission and vision

Privacy Policy

Terms & Conditions

Contact us

@maochitravel

983097911 - Emergency: 974312663 - 974711135

reservas@maochitravel.com

Urb. Ramiro Prialé E-9, Santiago
Cusco - Perú

MAOCHITRAVEL.COM © 2024